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Terms of Service - Cash For My Miles

1. Transaction Approval and Payment Process

1. All transactions are subject to approval. We reserve the right to refuse any purchase.
2. Upon submission of your information, we will conduct a verification process, which may include ID verification.
3. During regular business hours, we aim to complete the approval process within 15 minutes. Outside of these hours, please allow up to 24 hours for confirmation.
4. We may need to contact you to complete this transaction. Payment will be processed upon confirmation.
5. Some transactions may only be approved for payment after redemption or travel is completed.

2. Verification Process

1. Account Verification: We will verify your account to confirm the information you've provided.
2. Identity Verification:
   • New Customers: All new customers must complete an identity verification before advanced payment can be processed.
   • Existing Customers: If you have completed identity verification in a previous transaction, you may not need to repeat this step.
3. New Customer Phone Interview:
   • New customers will be required to participate in a one-time phone call.
   • The purpose of this call is to gather any additional information that cannot be entered online and to ensure the customer fully understands and agrees with the process.
   • Details of the process will be outlined during this phone call.
4. Failed Identity Verification:
   • If a customer fails identity verification, we will not purchase the account.
   • Customers may attempt verification again.
   • If the customer chooses not to complete account verification for security reasons, we can proceed with the transaction, but payment will only be made once travel is completed.
5. For customers requesting payment via PayPal:
   • Both account verification and identity verification must be passed to receive upfront payment.
   • If the account requires one-time passcodes (OTP) for access, a forwarding method for OTP must be established before upfront payment can be made.
6. For customers requesting payment via check:
   • In addition to account and identity verification, address verification via a utility bill or other qualified document needed to verify mailing address is required for transaction .
   • Payment will be processed as 50% upfront and 50% after making the reservation.
7. Accounts requiring one-time passcode (OTP) access:
   • For accounts without an established forwarding process, payment via PayPal can only be made once points/miles are redeemed.

3. Use of Miles/Points

1. After you receive payment, we'll use your miles/points for various redemption options, which may include, but are not limited to:
   • Booking domestic and international flights in first, business, or economy class.
   • Making hotel reservations.
   • Transferring to partner programs.
   • Purchasing gift cards or vouchers (including from non-travel vendors like Amazon).
   • Other arbitrage redemption opportunities that provide optimal value.
   • Any other redemption options available through the specific program at our discretion.
2. The specific use of your miles/points will be at our discretion, based on current market conditions, redemption values, and program options.
3. We execute redemptions (e.g., flights, hotel bookings, gift card purchases) directly from your account, but they will be in our or our client's name.
4. You may receive emails from airlines, hotels, rewards programs, or other vendors confirming that a redemption has been made from your account. These emails are for our transactions and can be disregarded.
5. We may not use the miles/points immediately. The timeframe for usage can vary:
   • For airline miles: This can take up to 12 weeks (or longer during slow travel seasons).
   • For points transfers or gift card purchases: These typically occur faster, often within a few business days.
   • For hotel bookings or other redemptions: Timeframes can vary based on the specific deal and market conditions.
   • Actual usage time may vary depending on the specific program and our current needs.
6. If you prefer your account to be used quickly, please contact your sales representative to arrange priority for your account.
7. We may not use all points in a single transaction. Redemptions may occur in multiple stages, depending on specific needs.
8. Do not change the password associated with your account until all miles/points have been utilized. Changing the password prematurely could result in delays or cancellations of ongoing redemptions.
9. We may need to add miles/points to your account to reach the balance required for a specific redemption. This will be done at our expense.
10. If you continue to earn miles/points and we see that it could be beneficial to use more for our redemptions, we will always contact you first to see if you're interested in selling more.

4. Account Holder Responsibilities

1. Selling airline miles is not illegal, but it is against most airline terms and conditions.
2. Any questions regarding flights booked on your account should be directed to a representative at Cash For My Miles.
3. If the airline contacts you, do not communicate with them directly. Please contact us immediately.
4. Do not change your PIN or password on the account until the reservation is complete. If a PIN/password is changed after payment, we will need to initiate a chargeback.

5. Liability

While we use best practices to avoid issues, we do not take responsibility for any effects on your account, including closures, suspensions, or audits. Use our service at your own risk.

6. Communication

1. If you have any questions or concerns, please do not hesitate to contact your sales representative.
2. We're here to ensure you're completely informed about the process, facilitating a smooth and satisfying transaction.

By using our service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last updated: October 14, 2024